Returns & Exchanges

At Koala, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If your order isn't quite right, we are committed to making the exchange or refund process as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Label and Ship

Download and print the prepaid shipping label from our portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing